In January of 2019 one of your customers posted this problem:
"I have purchased the IAT module on January 26 and set the start date to January 27. However, today (Jan 27) when I went to my project to design the IAT task I saw this message:
The module IAT has not been enabled for the project's responsible (customer ID XXXX).
I then went to the Licence Management page and saw this:
Add-on module IAT/BIAT for SoSci Survey (license no. 664)
License period from 27.01.2019 to 26.04.2019 (88 days remaining)
(Payment not confirmed, yet)"
I am having having a similar issue. I purchased the add-on module yesterday (23/04) for data collection to begin on Monday the 27th. The documentation said that I would be immediately able to design a question, and I assumed that meant I could set the license period for when I would do my data collection as opposed to when I was working on the survey. I sent the money and my bank confirmed the transfer today. In the survey that I am developing, the SC-IAT I wish to add is not enabled in the implicit methods set of questions. I have bought this license in the past for another experiment. While that survey is closed now it is not yet deleted so I can edit it but if I try to edit the IAT question it says :
"The module IAT has not been enabled for the project's responsible (customer ID 12995)."
As with the person who posted this note the status in the shop is as follows:
"Add-on module IAT/BIAT for SoSci Survey (licence no. 1503)
Lizence period from 27.04.2020 to 26.07.2020 (91 days remaining)
(Payment not confirmed, yet1)"
For the other customer your reply was as follows:
"The IAT module should be active as soon as it is purchased in the shop.
We used to have issues with outdated data in the cache. I have therefore cleaned the cache. Could you please test if the module is available by now? If not, I will take a deeper look into the database..."
Could you also do that for me. I was hoping to implement and test the question this week before I begin gathering data next week.
Thank you very much.