0 votes
in SoSci Survey (English) by s109029 (110 points)

I have purchased the IAT module on January 26 and set the start date to January 27. However, today (Jan 27) when I went to my project to design the IAT task I saw this message:

The module IAT has not been enabled for the project's responsible (customer ID 12668).

I then went to the Licence Management page and saw this:

Add-on module IAT/BIAT for SoSci Survey (license no. 664)
License period from 27.01.2019 to 26.04.2019 (88 days remaining)
(Payment not confirmed, yet)

I have already done an international money transfer to your business account and my bank told me that it might take 5 business days.

My question is: What does "payment not confirmed" mean? Does it mean that I can only use the module I have purchased only after the payment is received? Is it possible for me to use the IAT module before that? If it is not possible I will feel somewhat frustrated because I pay for a period of 90 days but I can only use it for a period much less than 90 days (now I have only 88 days left and I can't do anything with IAT) because money transfer takes time. I will be very happy if I can use it immediately, if possible. If you need the money transfer record I can provide it at any time.

I am expecting your reply. Thank you very much!

1 Answer

0 votes
by SoSci Survey (316k points)

The IAT module should be active as soon as it is purchased in the shop.

We used to have issues with outdated data in the cache. I have therefore cleaned the cache. Could you please test if the module is available by now? If not, I will take a deeper look into the database...

by s109029 (110 points)
I have checked just now and find that now the IAT module is available. Thank you very much!

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