Error message when trying to tanslate the questionnaire

Question

Hi,

So when I try to translate my questionnaire in the translation Assistant and then click save, the site either does not save my translations and the translations disappear, or an error message occurs ("Can't currently handle this request", HTTP Error 500). Why does this happen and is there a fix?

Thanks in advance!

Answer 1

Which button did you click, please?

What is your base language and what language are you translating to?

On www.soscisurvey.de, when trying the button to automatically translate via Google, I get the message "Error from Google Translate: User Rate Limit Exceeded" (may be that a lot of users have used that feature today, and our finances are limited), but I cannot replicate the 500-error.

Comments

After translating I click the save button, it's the save button with an arrow, down on the page. The site still keeps giving me the same error message when I hit the save button. My base language is Swedish and I am translating into English. I have not used the automatic translation via Google. I have either typed the translation directly into the translation assistant table or copypasted the translation to the assistant table.

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Just to be sure: Are you working on www.soscisurvey.de or do you use a local university server?

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I'm working on www.soscisurvey.de so no local university server.

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I also just checked if I am able to translate by import translation. I am able to upload the translated file, but when I click continue I have the same error 500 message again.

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Interesting. Does the error also occur if you do not enter any (new) translations? If not, please give me a translation that triggers the error.

> when I click continue I have the same error 500 message again.

Do you mean the "continue" from the online-translation tables (which we were talking about before) or some continue button during the CSV import?

Would it be okay if I created an administrator login for your project, so I could test the (mis-)behavior in the context of your project?

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When I don't enter any new translations and only hit save the error does not occur. An example of a translation that triggers the error would be "Mitt modersmål" = "My native language"

And I meant when i press "continue" during the CSV import. I wanted to try translating this way also, if that would help, but unfortunately I get the same error message also while trying to translate via import translation.

And yes, that would be greatly appreciated if you could create an administrator login! I don't think this will be solved otherwise.

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I have a similar problem. When I want to translate it doesn't save anymore it just turns white. without translation it works fine. Translating German  to English, on the webpage also no option works. base language is German.

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Okay, I have good and bad news. The function does not crash any more, but it does not save the translations, either. We keep on working on the issue.

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Alright, the issue with the translation tables has been solved, the update is installed on www.soscisurvey.de - we will also check the CSV import next.

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Wow! That worked! Thank you so much! You helped me a lot for my thesis! Thank you for fixing this problem, I didn't hope that this would work this good!! Much appreciation!

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The translation table works now for me as well! Many thanks to you for fixing the issue!