Dear SoSci Survey Online Support Team,
Some of my participants reported that the SoSci survey page kept crashing on their side. Some of them emailed me around the same timestamp. I wonder if this is an issue on the survey platform side or the participants' side. And is it possible that's because too many people are trying to assess the survey at the same time?
Thank you in advance for your help.
Here are some of their messages regarding the connection issue:
29 Sep 2021, 01:01 (EST)
> "Hello, I was just completeing the survey where there was a 3 minute
> window of browsing articles about XXX, but when I tried to click on
> another browser in the last 70 seconds, my browser tab crashed. Not my
> entire browser, just the one tab. Then I was unable to reload the
> survey. I did not press the back button or anything like that. "
29 Sep 2021, 01:02 (EST)
> "I reached the task to view the search page of articles. After
> reviewing several I clicked to return to the list and a Resubmit Form
> error page loaded. I was unable to continue."
28 Sep 2021, 23:11 (EST)
> "the survey link is not stable. it keeps cutting and i have to start
> again every time. i have done that like 5 times now."
follow-up from participant:
it cuts at about 60 percent in, and one will have to start all over again. i did that about 5 times.. the network for the webiste link kinda resets and takes one back to square one. not the survey taker's network, it was unique only to this particular study.
28 Sep 2021, 22:31 (EST)
> "I was almost finished with the survey and had just finished answering
> questions about the article when I got the following error: "MySQL
> error No response from database server. "