0 votes
in SoSci Survey (English) by s127303 (110 points)

My questionnaire involves recording audio files. The storage capacity for the survey (64MB) is almost full due to the size of audio files; therefore, I would need to download and delete the data in order to clear the space for new questionnaires. However, I cannot delete data from a running survey.
How may I solve this problem? Is it possible to suspend the survey and then reset the administration period to reactivate it?

1 Answer

0 votes
by SoSci Survey (308k points)

In order to avoid loss of data, SoSci Survey does not allow deleton of data while the surve is online. I strongly recommend not to bypass this security feature by removing the survey administration period, and then setting it after deleting the files.

Instead please send an email to info@soscisurvey.de including (a) an estimate how much storage space will be required overall, (b) the URL of the respective survey project, and (c) a confirmation which files you have downloaded and (!) have created a backup from on an external drive.

Depending on ressource required and availability we check if the storage can be increased for the survey project. If not, we can delete the files.

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