> at least one of the two opt-in surveys would not be completed.
If you continue normally after changing the email address, this will still result in a FINISHED=1 case.
> So I still need an answer to the question as to how I can find the correct underlying serial number from a case
Technically, the case is from a different address entry than the one that was (at last) registered in the opt-in questionnaire. Therefore, it may be impossible to find out which case belongs to the undefined entries. Especially, if the opt-in was some time ago.
I can go into the database and log files and see what I can do, but I cannot promise that will be successful. What I would need for that would be an email to info@soscisurvey.de, stating all data about the undefined records that you have (SERIAL, time stamp, when a mailing has probably been sent etc.)
The good thing is: If we cannot restore the connection between address entry and data, you at least do not have issues with GDPR, because that data is reliably anonymous, then. Of course, ethical restictions are something else. Regarding them, you might be forced to delete all 4 cases for which you do not have a reliable consent.