After sending out the questionnaire to the contacts, the panel recipients window does not indicate green or yellow status.

Question

Hi,

I have sent out the survey and received positive answers from people who I have conatacted that they have filled in the questionnaire. I can see that data is getting collected. However, te list of contacts menu does not indicate those who have filled in the questionnaire or started it. As I want to remind only those people who have not yet responded it is a problem that I need to solve. What do I need to set in order that this option can work properly?
In the data, I do not see the e-mail adress of the respondent either. How can I set it? Is it the personally identifiable recipients option that I need for that?

Best wishes

Answer 1

In the data, I do not see the e-mail adress of the respondent either. How can I set it? Is it the personally identifiable recipients option that I need for that?

Yes ... but in that case, please make sure that you are working on s2survey.net (with a DPA) or a local server, because you are not allowed to process personal data on www.soscisurvey.de

If you do not see the response status, this can have different causes:

1. Maybe you did no yet select the proper mailing in the dropdown on the upper right of the address list
2. Maybe you did not send personalized URLs in the mailing that would allow an identification of the respondents by SoSci Survey

Comments

half of our email list Error invalid e-mail address writes an error the other half writes it didn't open but we know it was received and sent
but it is not visible to anyone

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The error status is independent from the participation status: The former is detected by the server if an email is bounced.

Do you see codes in the colum SERIAL of your data set?

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no its empty

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Than it's likely that no personalized links have been sent in the mailing. That is either because there is ot placeholder %link%, or because non-personalized links have been opted for in the "link to the questionnaire" tab of the mailing.