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0 votes

Over the past few months, I've noticed that the website isn't working sometimes. Usually it's only for a short period of time, but I am worried that this might affect my online study. Can someone help?

Thanks!

ago in SoSci Survey (English) by s142669 (110 points)

1 Answer

0 votes

Accoring to our server monitoring now downtimes occured - except for the daily maintenance around 01:00 UTC. This is 17:00 Pacific Time.

You may consider using the pro server s2survey.net (where maintenance is only about 1/20-th of www.soscisurvey.de) or setting up a local survey server (License for Your Own Survey Server). Please note, that both option will likely involve costs.

ago by SoSci Survey (140k points)
Thanks!

Could you please tell me how long the daily maintenance usually lasts?

Also, how can I upgrade to using the pro server s2survey.net and what are the costs involved?
> Could you please tell me how long the daily maintenance usually lasts?

It depends, and it has different phases. There is a phase when the server slows down to complete backups (about 2-15 minutes). And then there's a phase when it may (or may not) reboot to enable security updates (usually less than 2 minutes).

> how can I upgrade to using the pro server s2survey.net and what are the costs involved?

After buying a licence in the shop, you can create a new project on the pro server and simply copy your previoud project there: https://www.soscisurvey.de/help/doku.php/en:general:copy-project

The costs depent on the survey administration period, and the sample size: https://www.soscisurvey.de/en/pricing

If you like, we can add a dummy licence to your account (please write an email to info@soscisurvey.de for that), so you can test the pro server. This may also reboot, but the "slowdown" due to backups is much shorter (~ 1 minute or less).
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