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closed SPSS data download failure but not when using Excel

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in SoSci Survey (English) by s075796 (120 points)
closed by SoSci Survey

Hello again,
When I download the data with excel, it works but not when I want to download it for SPSS, the folder SPSS is empty. Is this normal?
I need both types of downloads because we are users with different methods.
Thank you

closed with the note: There is insufficient information on this question that would be necessary for a response.
by SoSci Survey (330k points)
You shall definitely get the same data.

What do you mean by "folder SPSS is empty", please?

Did you run the SPSS syntax?

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