Hello,
I am currently conducting a 14-day diary study using SoSci Survey for my Master thesis, and I have encountered two issues.
1. Missing questionnaire responses
A few participants have reported completing their questionnaires, but their responses do not appear in my dataset.
Is there a way to check why these responses were not saved? Could this happen if participants did not reach the final page, or could there be another technical reason?
2. Confirmation emails and daily reminders going to spam
Some participants have reported that the confirmation emails and daily questionnaire reminders automatically sent by SoSci Survey end up in their spam folders.
Since participants need to confirm their email addresses and receive daily reminders throughout the 14-day study, I am concerned that this might affect participation and data collection.
Is there anything I can change in the SoSci Survey settings to reduce the likelihood of these emails being classified as spam?
I would really appreciate any advice or suggestions on how to resolve these issues.
Thank you very much for your help!
Best regards,
Melissa Meier
University of Luxembourg