How to see when and how serial mails were send

Question

Hi SoSciSurvey-Support,

we noticed that some serial mails appear to have arrived earlier than they should and we are trying to investigate the reason for this. Is there any possibility to determine how (triggered through manual import or via scheduled mailing such as PHP code) and when the mail was sent to a recipient?

Thank you very much for your support.

Answer 1

SoSci Survey only stores the date and time when a mailing was sent, not the trigger.

However, there are log entries for emails that were sent manually. But they do not include the recipients' addresses. However, if you send an email with the project URL to info@soscisurvey.de, we can take a look into the logs and see if anything obvious comes up.