How to send only confirmation SMS (email should be saved directly.)?

Question

Hello,

I have used a double-opt in question in my survey that asks participants for their email id and phone number. They should be redirected to the 2nd survey only after they confirm their phone number, rest of the surveys are all sent via SMS.

Currently, the "opt-in for mailing list" question sends a confirmation email, as well as confirmation SMS, I could not find a way to send just the confirmation SMS. And they get redirected to 2nd survey even if they just confirm their email. This is not helpful, because rest of the surveys are set up just for SMS and they should be sent only after the person confirms the phone number.

Please let me know how to do this. Thank you so much!

Answer 1

At the moment, there is no function to disable the email. I'll see to find a quick solution for that.

Which server are you working on?

Update

On www.soscisurvey.de an update has been uploaded. You can leave the email text empty, now, to avoid sending of emails. The pro server s2survey.net will follow soon.

Comments

Thank you for looking into this issue and creating a solution! I really appreciate the support!

I have been facing further issues with participants from the U.S. being unable to register. When US phone number is entered in registration form, they are not able to receive a confirmation text. Even when I try to manually add their U.S. number in contact list and then enter the number in the mailing, the text is still not getting delivered to U.S. numbers. I have also emailed about this issue. Can someone please look into this matter? This is urgent because we need to start with our data collection soon and previously when I reached out, I was told that U.S. phone numbers should work. But I have tried with several different U.S. participants and none of them are able to receive surveys via text on their U.S. phone numbers. I would really appreciate support on this matter! Thank you so much!!

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I think that the US issue is unrelated to the original question above. As you already sent me additional information on the US SMS issue, I have answered you via email.