When I look at the data I can see that several surveys have been done. But when I try to download the data no data is shown. With the data of the pretest it had worked. What can I do?
Please start with this manual to circle down the problem: Problem Solutions for Data Retrieval
Most likely, it's just your settings for valid records. However, if you get not file at all, it may as well be an server issue. Should that be the case, plase report a few more details.
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