The downloaded excel file doesn't contain all of the variables (columns)

Question

Dear all,

Once I download the collected data (as an excel file), I noticed that 3 mandatory questions are not among the columns. The questions must to be answered otherwise the participant cannot continue and complete the survey (so they are 100% answered). Why doesn't the downloaded data contain some of the ”must to answer” columns?

best regards,

Answer 1

Please follow this manual to find out more about the cause of the missing data:
Problem Solutions for Data Retrieval