0 votes
in SoSci Survey (English) by s030372 (115 points)

My survey was blocked, because two participants entered the password wrong too many times. How do I unlock it?

1 Answer

+1 vote
by SoSci Survey (304k points)

If a wrong password is entered in a password-, mailing- or serial- protected questionnaire, the IP address of the respondent will be locked for 15 minutes.

If the respondents use the same IP like you (e.g., because you use the same company or university network), this will also lock you out for 15 minutes.

Should can change the threshold or disable this feature in the project settings.

Willkommen im Online-Support von SoSci Survey.

Hier bekommen Sie schnelle und fundierte Antworten von anderen Projektleitern und direkt von SoSci Survey.

→ Eine Frage stellen


Welcome to the SoSci Survey online support.

Simply ask a question to quickly get answers from other professionals, and directly from SoSci Survey.

→ Ask a Question

...